Our stock information is only an estimated amount, updated every 24 hours, they are not live adjusting. As our stock levels get lower the estimate is not to be relied upon. Please ask our team to carry out a measure.

We partner with trusted carriers including UPS, DX, DPD and Parcelforce. Samples and small items are usually sent via Royal Mail.

If your order hasn’t been processed or dispatched, we can usually update the delivery address or date. Please contact us as soon as possible and we’ll do our best to help.

On rare occasions an item may be delayed or discontinued. We’ll notify you promptly and offer options — to wait, switch to an alternative, or arrange a refund.

You can cancel or amend before your order has been processed. Please get in touch immediately after placing the order so we can assist.

Most items are cut to order (e.g. fabric, trim, heading tapes) and are bespoke; these aren’t eligible for a change-of-mind return. If there’s a fault, we’ll work to put it right or offer an appropriate refund. Off-the-shelf items can be returned — please contact us before sending anything back.

Complete our “Refund & Returns Application” (linked in the footer) with your order number and item details. Once approved, pack securely and use a tracked service. We’ll process your refund once the return is received and confirmed.

Depending on item and quantity, orders may be rolled or folded. Long roll parcels carry higher courier costs, so rolled shipping is available where appropriate — giving you the best-value choice.