Privacy & Cookie Policy

Last updated: Monday 29th September 2025

This Privacy & Cookie Policy explains how Simon Philip Interiors (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website https://www.simonphilipinteriors.co.uk (the “Site”), purchase products, or otherwise interact with us.

By using the Site and our services, you agree to the practices described in this Policy. If you do not agree, please do not use the Site.

Information We Collect

We collect personal information to process your orders, improve our services, and communicate with you. The types of data we may collect include:

  • Contact details: name, email, phone number, billing and shipping addresses.

  • Order details: products purchased, payment confirmation, delivery preferences.

  • Account details: username, password (if you create an account).

  • Website usage data: pages visited, products viewed, items added to your basket or wishlist.

  • Customer support: information you provide when contacting us for assistance.

We also collect certain information automatically (e.g., IP address, browser type, device type) using cookies and similar technologies.

How We Use Your Information

We use your personal information for purposes including:

  • Processing and fulfilling your orders (including payment, delivery, returns).

  • Managing your account on our Site.

  • Communicating with you about your orders, account, or enquiries.

  • Sending you marketing emails (if you have opted in).

  • Improving our products, services, and website experience.

  • Detecting and preventing fraud or misuse of our Site.

Cookies & How We Use Them

Our Site uses cookies and similar technologies to ensure the website works properly, enhance user experience, and help us understand how visitors use our services.

What Are Cookies?

Cookies are small text files placed on your device when you visit our Site. They allow the Site to remember your actions and preferences (such as login details, items in your cart, and language settings).

Types of Cookies We Use

  • Essential Cookies – Required for the Site to function (e.g., shopping cart, checkout process, secure login). These cannot be disabled.

  • Performance & Analytics Cookies – Help us understand how visitors use the Site (e.g., pages visited, errors experienced) so we can improve functionality.

  • Functionality Cookies – Remember your preferences, such as wishlist items or saved settings, to personalise your experience.

  • Marketing Cookies – Used (only with your consent) to deliver relevant adverts and track marketing campaign performance.

Managing Cookies

You can manage or block cookies via your browser settings at any time. Please note:

  • Blocking essential cookies will prevent the Site from functioning correctly (e.g., checkout may not work).

  • Other cookies (analytics/marketing) can be disabled without affecting core services.

By continuing to use our Site, you consent to the use of cookies as outlined above.

Sharing Your Information

We only share your information with trusted third parties where necessary to run our business, for example:

  • Payment providers (to securely process payments).

  • Delivery and courier services (to fulfil your orders).

  • IT, hosting, and support providers (who help us operate our Site).

  • Marketing and analytics services (if you have opted in to receive communications).

We do not sell your personal data to third parties.

Security and Retention

We take appropriate measures to protect your information. However, no method of transmission over the internet is completely secure.
We retain personal data only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

Your Rights (GDPR)

As a UK/EU customer, you have rights over your personal data, including:

  • The right to access the personal data we hold about you.

  • The right to request correction or deletion of your data.

  • The right to restrict or object to processing.

  • The right to withdraw consent (e.g., for marketing emails).

  • The right to data portability.

To exercise these rights, please contact us (see below).

Third-Party Links

Our Site may link to external websites. We are not responsible for their content, privacy policies, or practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy & Cookie Policy, please contact us:

Simon Philip Interiors
Email: [email protected]
Address: 8 Gunco Lane, Macclesfield, SK11 7JX, United Kingdom